Shipping policy
Shipping Policy
These are the terms that you agree for shipping when you use our website.
Thank you for shopping with PETBEING™. We take pride in our products and customer satisfaction is our top priority. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method
Estimated delivery time
Shipment cost
Standard Shipping
7-10 business days
Free
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Free shipping valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for 2-Day shipping.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
PETBEING LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
PETBEING LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
If you discover damage or a defect after delivery, contact our Customer Care Team at +1 (754) 900-0815. We will work to resolve the issue, and, in our sole discretion, we may:
Authorize a return
Issue a replacement
Arrange a repair or replacement if an item falls under a manufacturer's warranty based on the manufacturer's approval
Arrange a repair and cover costs for an item that does not fall under a manufacturer's warranty
If you received an incorrect item (an item that is not what is detailed on your sales invoice), contact our Customer Care Team immediately at +1 (754) 900-0815.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
There may be limitations on where and if market vendors offer international shipping.
Your packages may be subject to the customs duties and import duties of the country to which your order is sending. These charges are always the responsibility of the recipient.
Currently do not ship outside the U.S. For more information, contact support for international purchase.