Return

At PetBeing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure your peace of mind.

Returns:

• Timeframe: You have 30 days from the date of delivery to return your products.
• Condition: Items must be unused, in the original packaging, and in a resellable condition.
• Exclusions: We cannot accept returns on opened or used food, treats, or personalized products for health and safety reasons.

How to Return:

1. Contact Us: Reach out to our customer service team at support@petbeing.us with your order number and reason for return.
2. Return Authorization: Our team will guide you through the process and provide you with a Return Authorization (RA) if necessary.
3. Return Shipping: You are responsible for the return shipping costs unless the item is defective or we made an error with your order. Please use a trackable shipping service to ensure your return is safely delivered.
4. Refund Process: Once we receive and inspect your return, we will process your refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to appear in your account.

Exchanges:

If you'd like to exchange an item for a different size or product, please follow the return process and place a new order for the item you'd like.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order. We will arrange for a return and issue a replacement or refund at no additional cost to you.

Contact Us:

If you have any questions or concerns about our return policy, feel free to contact us at support@petbeing.us. We’re here to help!

We hope this policy ensures a smooth shopping experience for you and your pets! Thank you for choosing PetBeing. 🐾